Freezing and hesitations are unacceptable. One thing we know we have to get right is performance for ASP, for connecting from remote sites, for coming in from home, for everyone. Cheetah or continues to run very well in my office. Every year, half the attendees are office staff. They will learn lots of ways to improve your office. If you can t come, send one or more of your staff. We will be sending many of our best and most experienced people from across the country. Come to the User Conference in Toronto in late May to see these new features and much more. These are now available and in production use. At last year s User Conference, we promised tools for FHTs to track IHP encounters. Read below about electronic submission of Ontario WSIB Form 8, integrated spell checking and consultant features. We have some good things of our own in the works for you. Med Access has some very nice features that we will be borrowing and bringing to you in future versions of PS Suite EMR. It is used extensively in Western Canada and recently in Ontario. These are smart people based in BC who built an innovative EMR. Didn t receive your invitation or looking for more information? Please Founder s message TELUS has bought another EMR company, Med Access. Private meetings and knowledge exchange with trainers and developers also provide excellent ways to receive training on specific issues of interest to you. Six hands-on sessions will be presented by product experts to provide you with training on tools and features like Unlocking the power of the PS Suite EMR dashboard and Using stamps to improve reminders. The 2014 conference will offer a variety of new session topics including missed opportunities in billing, Encounter Assistants for both advanced and beginner users and a specialist s perspective on the efficient use of PS Suite all presented by PS Suite EMR super-users. Session formats include traditional classroom style, peer-to-peer learning and hands-on training in a lab-like environment. Join the TELUS Health PS Suite product team and your peers to refresh best practices and learn new skills. Don t forget to register for the 2014 PS Suite User Conference being held May 29th through 31st at the Hilton Suites Toronto/Markham Conference Centre & Spa, Toronto ON. Brendan Byrne Vice-President, TELUS HealthĢ What s new PS Suite User Conference. It s also an important step toward minimizing wait times for patients, as they will have better assurance of seeing the right specialist in more timely manner. When specialists have electronic access to patient information at their fingertips, this can change. It also ensures the consultation is appropriate and not a waste of precious resources. The exchange of real data allows specialists to specify the information they require and ensure that it is there before the patient arrives. That means specialists are processing pieces of paper faxes with incomplete information rather than reviewing patient files with discrete data. Many doctors still rely on outdated paper-based methods to refer patients. On the other hand, the root of this issue is due in large part to technology or, more accurately, the lack thereof. For every appointment they spend with a patient they do not need to treat, there is someone who does need their care waiting unnecessarily. On the one hand, what I hear consistently from my medical-specialist colleagues is that a large number of the patient referrals they see are, in fact, people who do not require their care. In addition to the toll on quality of life, the healthcare costs associated with wait times are significant: a conservative $1.08 billion according to a Fraser Institute study entitled The Private Cost of Public Queues, published in June Like you, as a physician and a self-professed technophile, I have a unique vantage point on this troubling reality. According to a 13-country survey released by the Organization for Economic Development and Co-operation last year, Canada has the longest elective-surgery waiting times, with 25% of patients waiting more than four months. Without question, one of the biggest healthcare issues we face as Canadians is wait times. You may have first-hand experience, or know someone who has needed specialized medical care like back surgery or a hip replacement and has had to wait weeks for an appointment with the right specialist and even longer for elective surgery. 1 TELUS Health PS Suite EMR In this issue: What s new? Community portal Product update announcements Learning corner Important reminders On the calendar Welcome, As healthcare professionals, you are very familiar with the current wait-time situation in Canada.
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